⚠ Product Safety Notice

Television Safety Notice

We've identified a safety issue with certain TV models manufactured between November 2024 and February 2026. Check if your TV is affected and request a free replacement accessory.

Affected Brands

Toshiba Finlux JVC Mitchel & Brown Panasonic Polaroid Techwood

Registration

You will need to register your TV, to receive a new replacement cable or fuse for FREE. You will need your serial number to check if you're TV is affected.

Serial Number Help

How to Find Your Serial Number

Your serial number tells us whether your TV is affected. Here’s exactly where to look and what to enter.

Your serial number is printed on the rating plate sticker, located on the reverse of your TV.

When registering your TV, enter the first 8 digits of the serial number if it starts with a 2, or the first 7 digits if it starts with a 9.

Where to find your serial number

Back of a TV showing the location of the serial number sticker, alongside two close-up examples of serial number labels with the first 7 or 8 digits highlighted in a red box

📌 TV is wall mounted?

If you cannot access the reverse of the TV, check the plug instead. If the wording YR-308 is present on the plug as shown below, please continue with the accessory replacement registration process.

YR-308 marking on plug

Close-up photograph of a UK plug showing the YR-308 marking highlighted with a red box and arrow

Your Options

Free Replacement — What We Can Provide

If your TV is affected, we will send you one of the following free replacements. Both options fully resolve the safety issue.

Replacement Power Cable

We can send out a replacement power cable to you. Please note this may be sent out via tracked delivery, and it therefore may require a signature on delivery.

If you are unable to replace the fuse or power cable yourself, please phone the number below, and we will assist you further.

Replacement Fuse

The simplest solution. We’ll post a replacement fuse directly to you — quick and easy to install at home. Follow the step-by-step photo guide below to change the fuse safely.

How to change the fuse — step by step

Nine-step photographic guide showing hands demonstrating how to open a UK plug, remove the old fuse, insert the new replacement fuse, and reassemble the plug

Need further assistance?

If you are unable to replace the fuse or power cable yourself, please use the contact options at the bottom of this page and we will be happy to help you further.

Support

Frequently Asked Questions

Everything you need to know about this safety notice and what to do next.

What is the safety issue?

We've identified that the fuse in certain power cables is non-compliant. We are therefore offering free replacement accessory to customers with affected products.

How do I know if my TV is affected?

Use the serial number checker above to instantly verify if your appliance is part of this safety notification. You can find the serial number on the rating plate sticker on the reverse of your TV. You will need to enter the first 8 digits of the serial number (SN) if it starts with a 2, or the first 7 digits if it starts with a 9

What should I do if my TV is affected?

Please complete your details on this registration website and we will send out your chosen replacement accessory to you.

How much does the replacement accessory cost?

The replacement accessories are provided free of charge.

I have replaced the power cable or fuse during the lifespan of the TV. What should I do?

If you have replaced the power cable or fuse during the lifespan of the TV, no further action is required.

When will I receive the replacement power cable or fuse?

You should be in receipt of the replacement power cable or fuse within 3-5 working days.

I no longer own the TV. What should I do?

If you have transferred the TV to someone else, please attempt to provide the information of the safety notification to the current user.